“Saving one animal will not change the world, but surely for that one animal, the world will change forever.”
“The greatness of a nation and its moral progress can be judged by the way its animals are treated.”
“I am in favor of animal rights as well as human rights. That is the way of a whole human being.”
The Shelter Division is a place where current and future shelter workers can get quality education,
information, community and support, with the goal of improving the lives of those working in shelters, as well
as the animals and adopters they serve. We're extremely proud to have Dot Baisley and Trish McMillan serving as co-Chairs.
The Division offers 3 levels of membership, with two designations:
- Supporting: Anyone can join
- Shelter Behavior Affiliate (SBA) Accreditation: Must pass an application requiring fundamental knowledge of shelter work and
- Certified Shelter Behavior Professional (CSBP): Very high level, in line with our other full certifications, available mid-September 2019.
A Shelter Library is stocked by contributions from members and is available from within your IAABC user accounts. Shelter-focused handouts, articles, and videos for professionals and clients are added on a continuing basis. Material from the library may be used for
distribution and public use by our members.
Shelters and Rescues may request the Shelter Discount by filling out an application with proof of their non-profit
status. Once approved, each organization will be given a shelter-specific code, allowing discounts for IAABC membership.
The shelter can then give out that code to as many employees and volunteers as they wish. Membership will thereafter
belong to the individual, and go with them wherever they go. The Shelter Discount application is on the JOIN
page here: http://iaabc.org/join
Currency adjustments have been made for Canadian and Australian shelters.
Individuals may also join the Shelter Division, but no discount will be applied.
We will be inviting shelters and rescues with proof of non-profit status to join, and
we encourage all of our members to do the same
. The more support and community we can create, the more we can have a chance of bettering the situation for all!
The Shelter Discount application is on the JOIN page here:
Requirements for Shelter Behavior Affiliate Membership
- We recommend a minimum of 200 hours experience working in shelters or rescues. These hours are a guideline representative
of the experience needed for successful completion of the application. We will not verify your hours, and passing
the application if not dependent upon hours.
- Minimum high school diploma or GED.
- A working knowledge of learning theory, training and husbandry, with additional knowledge about animal management
skills related to shelter work.
- Familiarity with dogs, cats, and other species if applicable
To apply for Shelter Behavior Affiliate Membership, you must:
- Provide three e-mailed letters of reference from shelter or rescue colleagues (may be from supervisor, veterinarian
or other shelter staff and co-workers) within 60 days of starting the application.
- Pay an application fee, plus the first year of dues (welcome rates have no app fee). The difference in dues amount
will be refunded if your application is not accepted and you are granted Supporting status. Dues are $75 annually
after that for SBA
- Once your payment is received, you will have 60 days from the time payment is received to complete and submit your
The application will ask for:
- Descriptions and definitions of learning science and application (quadrants and techniques).
- Your approximate number of hours working in shelters and education (no requirement for specific hours)
- Completion of questions regarding learning, behavior, and techniques specific to shelter work.
The applicant must score 80% or greater on the application for Shelter Behavior Affiliate status. Please note that
application fees are non-refundable.
One does not need to be a member of the Shelter Division to apply for SBA or CSBP status - anyone qualified can
Shelter Behavior Affiliate members pay yearly dues of $75 USD (country currency adjustments are indicated in the
shelter-specific discount codes) and are required to log a minimum of 36 continuing education units every three
years to maintain SBA status.
Continuing Education Units (CEUs)
SBAs are required to receive a minimum of 36 CEUs every 3 years to maintain SBA status. These CEUs may be in any
related discipline or field. The IAABC offers many free or discounted opportunities for CEUs, and shelter and training
conferences, courses and other outlets also apply. Please see "CEU Policy" for more information.
Division Co-Chair, Shelter Division
Trish McMillan is a certified professional dog trainer (through CCPDT) and certified dog behavior counselor
(through IAABC) who holds a Master's degree in Animal Behavior from the University of Exeter in England.
She specializes in training and behavior modification work with dogs, cats, and horses.
During her seven years with the ASPCA, Trish gained a wide variety of experience in the field of animal behavior.
For three years she was the director of the animal behavior department at the ASPCA's New York City shelter,
helping staff, volunteers, and adopters work with animals and make great matches. Trish has also helped
assess and rehabilitate animals from cruelty, hoarding, and dogfighting cases, as well as pets rescued from natural
disasters. In addition to writing for the ASPCA's Virtual Pet Behaviorist and other publications, she helped
create and present several very popular webinars on dog and cat behavior and handling for the ASPCA Pro website.
Prior to her work with the ASPCA, Trish managed dog daycares, volunteered in animal shelters, taught obedience
classes, and worked with board-and-train dogs in her home. She has also trained and shown horses in various
disciplines, and has begun incorporating clicker training in her equine work. Trish has also worked with cats
with behavior problems, and enjoys helping our feline friends have more enriched lives through clicker training
as well. (Yes, cats can be trained!)
Trish has also spoken nationally and internationally on animal behavior and sheltering topics.
Trish and her husband Barry live in Weaverville, NC (near Asheville) and currently share their lives with three
amazing dogs, two sweet cats, and a genius horse.
Dot Baisly, MS, CPDT-KA
Division Co-Chair, Shelter Division
Dot Baisly, MS, CPDT-KA, Associate Shelter Member-IAABC is the behavior and enrichment manager of the Animal Rescue League of Boston, overseeing the behavioral care of all animals in 3 shelters. She has been working in animal welfare and behavior for over 17 years, both in animal welfare and rescue organizations in New York and New England, and with private clients as a consultant for dogs and cats.
When not working with shelter animals she also works with service dogs as a field representative for Paws With A Cause.
Katenna Jones, ScM, ACAAB, CCBC, CDBC, CPDT-KA
Shelter Division Contributor
Katenna Jones entered her first animal shelter in 1999 as a volunteer dog walker, was hired as a kennel attendant,
and became Assistant Manager within one year. Eager to learn more, Katenna attended Brown University where she
earned a Masters in Experimental Psychology. Her coursework was in animal learning, behavior, and cognition while
her thesis focused on communication and relationships among dogs residing in shelters. During her time at Brown
University, Katenna created and directed a program in which she taught over 700 undergraduates how to train local
shelter dogs in basic obedience. She examined the impact of obedience training on adoption and retention, the
results of which were presented at an American Psychological Association Conference.
After graduating, Katenna worked for the Rhode Island SPCA as an Animal Behaviorist and Cruelty Investigator. She
developed behavior assessments for both dogs and cats, protocols for stress reduction and enrichment for multiple
species, group obedience classes and behavior consultation services for the public, volunteer training protocols,
and much more. She wrote the organization's first standard operating procedures and became its first female managerial
staff since 1877. She also co-created a preparation program for new parents and their pets, which is now being
taught in shelters across the country and Canada.
Katenna went on to work for the American Humane Association as a Humane Educator and Animal Behaviorist in their
Human Animal Bond Division. While there, she provided professional development for animal care and control professionals
across the country, co-developed a bite prevention program for children, wrote the "Getting Started in Animal
Sheltering" guide, developed curricula for disaster responders, and contributed animal behavior and training content
to educational curricula for four years. Katenna then worked for the Association of Professional Dog Trainers
for four years as the Director of Education, where she oversaw the creation and presentation of quality, current,
and well-rounded educational content both online and in-person.
Currently, Katenna owns Jones Animal Behavior and provides dog and cat behavior consultation and training services
to pet owners as well as professional development for animal care and control professionals. She has fostered
dozens of puppies, and works regularly with rescues and shelters, both locally and across the country and is experienced
with both open and limited admission shelters as well as municipal animal control agencies. She has experience
as a veterinary assistant, grant writer, adoption and relinquishment counselor, cruelty investigator, volunteer
coordinator, humane educator and more. Katenna is also a seasoned disaster responder, and contracts with the ASPCA
as part of their behavior team during dogfighting, hoarding, puppy mill and other cruelty investigations. Katenna
is an Associate Certified Applied Animal Behaviorist, a Certified Cat and Dog Behavior Consultant, and a Certified
Pet Dog Trainer.